Samsung Galaxy Alpha [FAQ]: What to do when data connection fails when using Smart Switch mobile?

Advertisements

One of the commonly asked questions from users of the new Galaxy Alpha smartphone is on device connection via Smart Switch Mobile, which sometimes disconnects when attempting to connect the Galaxy Alpha with an old Samsung device to transfer files. Sometimes, the connection is lost and data transmission fails.

Read on to learn why this happens and what to do if you encounter the same problem while using Smart Switch to connect devices for file transfer.



Smart Switch Mobile is just another application used for instant file transfer between an old and new devices.

With Smart Switch Mobile app, you can easily transfer personal information from an older Samsung device to a newer one (vice versa), including the Galaxy Alpha.

For connection to be successful, it is recommended to place both the devices close together, approximately 20cm apart. After positioning both devices within the suggested distance, launch or open the Smart Switch app in both devices, then tap the Connect button on only one of the devices.

Important Notes:

Be sure to note that Smart Switch Mobile utilizes high frequency audio for it to establish a connection between devices. This means that for connection between devices, the Wi-Fi Mac address is transmitted using High Frequency Audio through the speaker of the old device to the microphone of the new device.

So if the speaker of the old device is blocked or covered by your hand or any object, the audio signal required for connection purposes may also be affected, and often times connection is lost. To prevent this from happening, please make sure the speaker of your old device (on the rear or back side) is not covered. Also ensure to face the speaker of the old device to the new device's (in this case, the Galaxy Alpha) microphone for connection to be successful.

If you are still having connection problems, unable to connect between devices, or often disconnected via Smart Switch Mobile, then try the following:

•  Transfer files from an older device to your Galaxy Alpha via Smart Switch Mobile in a quiet area away from noise.

•  Tap the Transfer button on on the old device this time. Please note that you need to tap the Transfer button on one of the devices for you to be able to connect both devices and proceed with transferring of files.

Also make sure the application is open in both devices, and a pair of earphones or a Bluetooth headset is attached/connected to the device.